Operations Coordinator

Purpose of the role

To support the delivery and harmonisation of business operations and quality initiatives across Peterson Solutions by coordinating improvement projects, analysing data, and helping embed continuous improvement and quality management practices. This role also plays a key part in coordinating training and capability-building efforts in collaboration with Peterson Academy.

Key Responsibilities

Business Operations

• Assist in mapping and analysing business processes to identify improvement opportunities.
• Support the implementation of improvement projects across service lines, sectors and key accounts.
• Collect, organise, and analyse performance data from Peterson Solutions’ systems to support decision-making.
• Help prepare reports and presentations for internal stakeholders.
• Coordinate meetings, workshops, and training sessions related to improvement initiatives.
• Maintain documentation and project tracking tools to ensure transparency and accountability.
• Collaborate with different Peterson Solutions business units and teams, such as Sector Leads and Solutions Hub

Quality Management

• Support the development and maintenance of quality documentation, including procedures, work instructions, and internal audit records.
• Assist in monitoring compliance with internal quality standards and external regulations.
• Help coordinate internal checks audits with regional quality teams and follow-up on their corrective and preventive actions.
• Contribute to the development of quality metrics and dashboards for quarterly feedback reports.
• Participate in quality improvement initiatives and campaigns across Peterson Solutions.

Training & Capability Building

• Coordinate Innovation and Operations team training sessions, workshops, and e-learning modules in collaboration with Peterson Academy.
• Track participation, feedback, and completion rates for improvement and quality-related training.
• Support the development of training materials and communications to promote learning and engagement.
• Maintain training records in Academy LMS and contribute to continuous improvement of learning programs.

Key Competencies

• Analytical Thinking: Comfortable working with data and identifying trends.
• Communication: Able to clearly present ideas and collaborate with diverse teams.
• Proactive: Anticipating future needs or challenges and eager to learn new skills Adaptability: Open to change and able to work in a dynamic environment.
• Teamwork: Works well with others and contributes to shared goals.
• Attention to Detail: Ensures accuracy in documentation and reporting.
• Organisational Skills: Manages multiple tasks and training logistics effectively.

Qualifications & Experience

• Bachelor’s degree in Business, Sustainability, Quality Management, or a related field.
• 1–2 years of experience in a business, operations, quality, or training support role.
• Familiarity with process improvement and quality tools (Lean, Six Sigma, ISO standards) is a plus.
• Experience coordinating training or learning programs is an advantage.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and Smartsheet (or related Work Management Tools).

Fluent in English; other languages are a plus.

How to Apply:

If you are interested, please send your application to job.k6la6@peterson.recruitee.com or apply via our portal https://peterson.recruitee.com/o/operations-coordinator